Effective Date: 23 May 2026

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1. Physical Book Refunds

Refunds or replacements may be considered if:

• The wrong item was delivered

• The product arrives damaged

• The order is lost during delivery

• Duplicate payments were made in error

Customers must contact us within 7 days of receiving the order.

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2. Digital Products

Due to the nature of digital products, eBooks and downloadable content are generally non-refundable once delivered or accessed.

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3. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase

• Minor printing or packaging variations

• Incorrect shipping details provided by the customer

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4. Refund Processing

Approved refunds are processed within 7–14 business days through the original payment method where possible.

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5. Contact for Refund Requests

Refund requests should be submitted using the contact details available on the website.